Order Cancellation Before Shipping
- Orders can be cancelled within 2 hours of placement without any charges
- After 2 hours, cancellation may be subject to processing fees if the order has entered production
- To cancel an order, contact us immediately at support@melonboys.com or call +91 95387 44610
Cancellation Process
- Contact our customer service team with your order number
- Provide a reason for cancellation (though not mandatory)
- Receive confirmation of cancellation within 24 hours
- Refund will be processed within 5-7 business days
Cancellation After Shipping
- Once an order has been shipped, it cannot be cancelled
- You may return the items following our Return & Refund Policy
- Shipping charges will not be refunded for cancelled orders that have already been dispatched
Custom or Personalized Orders
- Custom or personalized items cannot be cancelled once production has begun
- Please review all details carefully before confirming custom orders
Refund for Cancelled Orders
- Full refunds will be issued for orders cancelled within the eligible timeframe
- Refunds will be processed to the original payment method
- Processing time may vary based on your bank or payment provider
Contact for Cancellations
For urgent cancellations, reach us at:
- Email: support@melonboys.com
- Phone: +91 95387 44610 (9:30am to 9pm Mon-Sat)
- WhatsApp: +91 95387 44610 (9:30am to 9pm Mon-Sat)
Return Eligibility
- Items can be returned within 7 days of delivery
- Products must be in original condition with tags attached
- Items should be unworn, unwashed, and free from odors
- Original packaging and invoice must be included
Non-Returnable Items
- Custom or personalized products
- Items damaged due to misuse or normal wear
- Products without original tags or packaging
- Items returned after the 7-day return window
Return Process
- Contact our customer service team at support@melonboys.com
- Provide your order number and reason for return
- Receive return authorization and instructions
- Package items securely with original packaging
- Ship the return package to our provided address
- Receive confirmation once we receive your return
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective
- We recommend using a trackable shipping method
- Watermelon Boys is not responsible for return packages lost in transit
Refund Process
- Refunds are processed within 5-7 business days after receiving returned items
- Refunds will be issued to the original payment method
- Shipping charges are non-refundable unless we made an error
Exchange Policy
- Direct exchanges are not available at this time
- For size or color changes, please return the item and place a new order
- Subject to availability of desired item
Defective or Damaged Items
- Report defective or damaged items within 48 hours of delivery
- Provide clear photos of the defect or damage
- We will provide a prepaid return label for defective items
- Full refund or replacement will be offered at your choice
Quality Guarantee
At Watermelon Boys, we stand behind the quality of our products. If you’re not satisfied with your purchase due to quality issues, we will work with you to find a satisfactory resolution.
Refund Timeline
- Refund processing: 5-7 business days after receiving returned items
- Bank/card refunds may take additional 3-5 business days depending on your financial institution
- You will receive an email confirmation once the refund is processed
Contact for Returns
For all return and refund inquiries:
- Email: support@melonboys.com
- Phone: +91 95387 44610 (9:30am to 9pm Mon-Sat)
- WhatsApp: +91 95387 44610 (9:30am to 9pm Mon-Sat)
Return Address: Watermelon Boys 239/1, Padmavathi Nagar, Ammapalayam Tiruppur 641652, Tamil Nadu
